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Table of Contents

 

 


Background:

Training privately since 1990; training independently since 1998. Experienced in all aspects of software training, development, management and technical writing.

Training Experience (but not limited to):

Operating Systems/Environments:

 Windows XP, Vista

Word Processing:

 Word XP/2003/2007, WordPerfect

Spreadsheets:

 Excel XP/2003/2007, Lotus

Email:

 Exchange, GroupWise, Lotus Notes, Outlook XP/2003/2007

Internet:

 HTML, FrontPage, Web Development, Search the Web Effectively

Networking:

 Basic Networking, Networking Essentials

Desk Top Publishing:

 Publisher XP/2003/2007

Presentation Graphics:

 PowerPoint XP/2003/2007

Data Base Management:

 Access XP/2003/2007

Project Management:

Communication Packages:

 NetMeeting, PC Anywhere, Internet Telephony, Remote Desktop, VMWare Server

Other:

Work-related Experience (most recent experience first):

Independent Contract Trainer:

 Train software in classroom and one-on-one settings in above listed software

Independent Technical Writer:

 Provide technical writing, editing services for a wide variety of customers.

Technical Services Acct Manager

 Design and sell networking to clients; train internal personal on basics of networking

Manager, Help Desk

 Provide management of help desk for nationwide company including training of personnel and customers

NT System Administrator

 Administrator for nationwide company also providing training of personnel and customers

Senior Computer Specialist

 Provide training and technical support to Army as contractor.

Educational Experience:

Independent study

 Train the Trainer

Global Knowledge Network

 Multiple Windows Core Services courses

Essex Community College:

 Multiple courses in Computer Sciences field

Essex Community College:

 Multiple courses in Business Management

Datatech

 PC Troubleshooting

Affiliations:

AITP

 Association of Information Technology Professionals

ASTD

 American Society of Training and Development 

IACP

 International Association of Computer Professionals

NAWBO

 National Association of Women Business Owners

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