|
| |
|
Background:
| Training privately since 1989; training
independently since 1996. Experienced in all aspects of software training development,
management, and technical writing. |
Training Experience (but not limited to):
Operating
Systems/Environments: |
Windows XP, Vista |
Word
Processing: |
Word XP/2003/2007, WordPerfect |
Spreadsheets: |
Excel XP/2003/2007, Lotus 123 |
Email: |
cc:mail, Exchange, GroupWise,
Notes, Outlook XP/2003/2007 |
Internet: |
Basic HTML, Internet Explorer, Netscape |
Networking: |
|
Desk Top
Publishing: |
|
Presentation
Graphics: |
Harvard Graphics,
PowerPoint XP/2003/2007 |
Data Base
Management: |
Access XP/2003/2007 |
Project
Management: |
|
Communication
Packages: |
|
Other: |
|
Work-related Experience (most recent experience first):
Independent
Contract Trainer: |
Train software in
classroom and one-on-one settings in above listed software |
|
Independent Technical Writer: |
Provide
technical writing, editing services for a wide variety of
customers. |
Manager,
Help Desk Support: |
Provide management of
help desk for large corporate customer |
Manager,
Training Support: |
Provide management of
software training for corporate and branches as well as training the trainers |
Manager,
Branch Administration Training and Development: |
Manage training and
development for branches in both software training and administrative procedures |
Educational Experience:
CompUSA: |
Access, Excel, Exchange, Harvard
Graphics, Internet, PowerPoint, Windows, Word |
Cooper
Management Institute: |
Negotiate to Win |
Dale Carnegie
Seminars: |
Human Resources, Management,
Public Speaking, Training |
Dundalk
Community College: |
Psychology |
Essex
Community College: |
DOS, Intro to Computers, PC
Troubleshooting and Repair, Word Perfect, Writing Skills |
Executrain: |
Lotus for Windows, Word Perfect |
Langevin
Learning Services: |
Instruction Design |
New Horizons: |
Windows |
Richmond
University: |
"Train the Trainer" |
William M.
Ernst & Associates: |
Presentation Skills for Trainers |
Affiliations:
BWISE: |
Baltimore-Washington Information
Systems Educators |
ASTD: |
American Society for Training and
Development |
|
|
