Background:
Training privately since 1989; training
independently since 1996. Experienced in all aspects of software training development,
management, and technical writing.
Training Experience (but not limited to):
Operating
Systems/Environments:
Windows XP, Vista
Word
Processing:
Word XP/2003/2007, WordPerfect
Spreadsheets:
Excel XP/2003/2007, Lotus 123
Email:
cc:mail, Exchange, GroupWise,
Notes, Outlook XP/2003/2007
Internet:
Basic HTML, Internet Explorer, Netscape
Networking:
Desk Top
Publishing:
Presentation
Graphics:
Harvard Graphics,
PowerPoint XP/2003/2007
Data Base
Management:
Access XP/2003/2007
Project
Management:
Communication
Packages:
Other:
Work-related Experience (most recent experience first):
Independent
Contract Trainer:
Train software in
classroom and one-on-one settings in above listed software
Independent Technical Writer:
Provide
technical writing, editing services for a wide variety of
customers.
Manager,
Help Desk Support:
Provide management of
help desk for large corporate customer
Manager,
Training Support:
Provide management of
software training for corporate and branches as well as training the trainers
Manager,
Branch Administration Training and Development:
Manage training and
development for branches in both software training and administrative procedures
Educational Experience:
CompUSA:
Access, Excel, Exchange, Harvard
Graphics, Internet, PowerPoint, Windows, Word
Cooper
Management Institute:
Negotiate to Win
Dale Carnegie
Seminars:
Human Resources, Management,
Public Speaking, Training
Dundalk
Community College:
Psychology
Essex
Community College:
DOS, Intro to Computers, PC
Troubleshooting and Repair, Word Perfect, Writing Skills
Executrain:
Lotus for Windows, Word Perfect
Langevin
Learning Services:
Instruction Design
New Horizons:
Windows
Richmond
University:
"Train the Trainer"
William M.
Ernst & Associates:
Presentation Skills for Trainers
Affiliations:
BWISE:
Baltimore-Washington Information
Systems Educators
ASTD:
American Society for Training and
Development
